Everyone is talking about artificial intelligence and automation, and warehouse managers are no exception. For most data collection and inventory control in warehouse operations, automation systems are already in use. The people thus far tasked with manual data entry are most likely glad to be relieved from this duty. However, balancing automation and human labor in warehouses is quickly becoming a hot topic as artificial intelligence (AI) assumes tasks beyond data entry. What do you need to know?
Software Replacing Manual Tasks is Quickly Becoming the Norm
Cost savings are the driving factor behind warehouse automation, and software is thus far the favorite way to go. Because it allows for superior accuracy and reliably keeps records up to date, it is a must-have in today’s automation that informs supply chain management.
However, automation also has the potential to add robotics to the mix. A case in point is autonomous mobile transport robots that humans load but handle the inventory tracking and check-in of products. This level of data management automation gives you up-to-the-moment information about inventory quantity and location.
Some warehouse management insiders have already begun experimenting with smart shelving, goods-to-person (GTP) fulfillment technology, and mobile barcode scanning using radio frequency identification (RFID). Ideally, this allows human workers to focus on more complex tasks, but are these types of human intervention becoming obsolete?
Supply Chain Logistics Continue to Rely on (Human) Warehouse Workers
While implementing automation is directly related to boosting operational efficiency, it does not replace actual human interactions. Instead, it creates the need for a new type of warehouse worker who handles the exceptions that fall outside AI’s parameters. Balancing automation and human labor in warehouses must, therefore, emphasize these new tasks and create training programs to prepare warehouse workers to work alongside machines.
- Spot-checking automated receiving systems. Robots and AI consistently perform the repetitive tasks of receiving, logging, and shelving products. Even so, it takes a human warehouse worker to double-check that orders are received in their entirety.
- Handling exceptions. What happens when an item received is damaged or lacks the code for RFID to work properly? A warehouse worker has to handle these exceptions that call for the kind of judgment even advanced technological operations cannot yet handle.
- Shipping special cargo. Machines also lack the finesse and special care required when shipping certain items. For example, fragile antiques, oversized artwork, and live cargo require specialty handling, which underscores the need for balancing automation and human labor.
The Changing Role of the Warehouse Worker
A long time ago, warehouse work was primarily physical. From there, it shifted to tasks requiring physical strength and the ability to provide detail-oriented data entry for tracking purposes. The next shift in warehouse work is upon us. Increasing automation now calls for warehouse workers who troubleshoot exceptions, are the human interface between the warehouse and the customer, and handle the human input the machines require.
Preparing Tomorrow’s Warehouse Worker Today
Balancing automation and human labor in warehouses is a gradual process. It is coming, but you have time to prepare employees for the changes as they happen. What will this look like?
Gradual Introduction and Use of Technology
Switching a warehouse from all-human labor to complete robotic work overnight is unrealistic. What is far more likely is the gradual introduction of technology in the warehouse's daily processes. Besides saving money and allowing for expenditure forecasting, this approach also allows for the creation of the needed balance between automation and humans.
Targeted Training Programs for Today’s Warehouse Workers
Your employees know the inner workings of your warehouse inside and out. They know what your customers are looking for, where the supply chain problems likely occur, and how to handle the unpredictable tasks that AI cannot handle. Training these workers to operate alongside AI is the new requirement. Longtime warehouse workers will benefit from this upskilling, allowing you to continue having their expertise.
Balancing What Humans and Technology Bring to Your Warehouse
New warehouse workers may not have trouble learning coding and other tasks associated with AI and robots. However, they require an understanding of rudimentary warehouse operations and how to handle unpredictable tasks against this backdrop.
One Size (of Automation) Does Not Fit All Types of Operations
Let’s say you are in the pallet business. Some warehouses are enormous, and owners enthusiastically incorporate technology into each process phase. Other companies are smaller and will do much better by adding some AI and robots but not wholly changing operations. Managers must remember that each company has unique needs and ways of meeting customer demand.
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